Return and Refund Policy for Arasopic

Effective Date: November 29, 2024

At Arasopic, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not fully satisfied with your order, we are happy to offer a return or refund in accordance with the terms outlined below.

1. Returns

  • Eligibility for Return:
    You may return products within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

  • Non-Returnable Items:
    Some items are non-returnable, including:

    • Perishable goods (e.g., fresh food items)
    • Gift cards
    • Custom or personalized products
    • Any product that is returned more than 30 days after delivery

  • Return Process:
    To initiate a return, please contact us at info@arasopic.com or call us at (434) 228-7066. Provide your order number and reason for the return. Once your return is approved, we will provide you with a return shipping label and instructions.

2. Refunds

  • Refund Eligibility:
    Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a credit will be issued to your original payment method.

  • Refund Timeline:
    Refunds typically take 7-10 business days to process after we have received the returned item. Please note that your bank or payment provider may take additional time to process the refund.

  • Partial Refunds:
    In some cases, partial refunds may be granted (e.g., for items that are not in their original condition, damaged, or missing parts for reasons not due to our error).

3. Exchanges

  • Exchange Policy:
    If you need to exchange an item for the same item or a different size, please contact us at info@arasopic.com or call (434) 228-7066. Exchanges are subject to availability, and shipping costs may apply.

4. Shipping Costs

  • Return Shipping:
    You will be responsible for paying for your own shipping costs for returning the item unless the return is due to a mistake on our part (e.g., defective product or incorrect item).

  • Original Shipping Charges:
    Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will issue a full refund or replacement at no additional cost to you. Be sure to provide photos of the damage or defect when contacting us.

6. Contact Us

If you have any questions regarding our return or refund policy, please reach out to us:

Arasopic
Email: info@arasopic.com
Phone: (434) 228-7066
Address: 4893 Kentuck Rd, Ringgold, Virginia